Privacy notice
How we handle personal information for customers, for people who apply to clean with us, and for the self-employed contractors who do.
Who we are
| Controller | ARTEMIS PROPERTY SERVICES LTD |
|---|---|
| Company number | 16933084 |
| Registered office | 61 Bridge Street, Kington, United Kingdom, HR5 3DJ |
| info@artemispropertyservices.com | |
| Phone / WhatsApp | +44 7895 057321 |
Cleaners are self-employed contractors
People who clean with Artemis are engaged as self-employed contractors, under a contract for services. That is not a label applied for convenience. It is how the work actually runs:
- every assignment is offered separately, and the amount it pays is shown before it is accepted;
- any assignment can be declined, without giving a reason;
- there is no minimum amount of work, and none is promised;
- there is no exclusivity, and contractors may work for anyone else;
- being accepted does not guarantee a single assignment.
Employment status ultimately depends on real working practices, not on what a document calls it. This notice describes the arrangement as it is operated.
What we collect
If you apply to clean with us
Your name, email address, phone number, home postcode, the districts and services you choose, your availability, whether you have your own transport, whether you have prior experience, your declaration that you are legally allowed to work in the UK, and anything you write in the notes.
If you are taken on
Your chosen language, which onboarding steps you completed and when and, for each acknowledgement, the exact wording you were shown and the language you read it in. For each assignment, the agreed amount and how it was calculated.
If you are a customer
Your name, contact details, the property address and access notes, what you asked for, and the record of quotes, bookings and payments.
What we never collect
Date of birth, National Insurance number, images of passports or immigration documents, or bank details. We record only that a compliance check reached complete or waived: never the document itself. We do not collect special-category data (health, biometrics, and so on) or criminal-offence data.
Why we are allowed to use it
| What we do | Lawful basis | Why |
|---|---|---|
| Consider your application | Article 6(1)(b): steps before a contract, at your request | You applied; the processing exists to decide whether to contract with you. |
| Check you can work in the UK | Article 6(1)(f): legitimate interests | Not a statutory employer duty: the civil-penalty regime reaches employment under a contract of service, and this is a contract for services. We check because we will not send someone into a customer's home who cannot lawfully work here. |
| Keep your onboarding record and acknowledgements | Article 6(1)(f): legitimate interests | Evidence that you were told the safety and conduct rules before entering someone's home. That protects you as much as us. |
| Offer and pay for assignments | Article 6(1)(b): performing the contract | It is what you are owed. |
| Customer quotes, bookings and payments | Article 6(1)(b): performing the contract | You asked us to quote or to clean. |
| Keep accounting records | Article 6(1)(c): legal obligation | Companies Act 2006 s.388 and HMRC record-keeping. |
| Prevent abuse of our forms | Article 6(1)(f): legitimate interests | The quote and application forms are open to anyone on the internet. |
Who else is involved
| Who | What they do | Where |
|---|---|---|
| Supabase | our database | London, UK (eu-west-2) |
| Vercel | serves this website and its forms | edge network |
| Resend | sends our quote, payment and onboarding emails | US-headquartered |
| Cloudflare | Turnstile, which checks our forms are not being abused (it receives your IP address, browser details and interaction signals on the quote and application pages) | global edge |
Our database is in the UK. Resend and Cloudflare are US-headquartered and may process data outside the UK under approved transfer arrangements.
No automated decisions about you
Automation may sort and flag applications for a person to look at. It cannot accept or reject anyone. Accepting an applicant requires a named person, and the system refuses to record an acceptance without one.
How long we keep it
| What | How long | Then |
|---|---|---|
| Unsuccessful applications | 6 months from the decision | anonymised |
| Contractor identity | 6 years after you stop working with us | anonymised |
| Right-to-work evidence | 2 years after you stop | deleted |
| Assignments and agreed amounts | 6 years | anonymised |
| Accounting records | 6 years | anonymised |
| Onboarding acknowledgements | 6 years after you stop | anonymised |
| Incident and safety evidence | no fixed period | kept while a claim remains possible |
Why some records are anonymised rather than deleted
Some of our records are an audit trail that cannot be rewritten. That is what makes it trustworthy. Where we cannot delete a row without breaking that, we remove the person from it instead: every identifying field is cleared, and the key derived from your email, phone and postcode is replaced with a random one. That matters practically as well as legally: leaving it would both identify you and permanently block you from applying again.
Incident and safety evidence has no automatic clock, deliberately. A personal injury claim can be brought years later, and a child's time limit does not start until they turn 18. A fixed deletion date would destroy evidence that someone may still need.
Your rights
You can ask what we hold about you, ask us to correct it, ask us to delete it, object to how we use it, or ask for a copy. Write to info@artemispropertyservices.com.
Deletion is limited by the accounting and legal time limits above, and by any legal hold, which is recorded with a named person and a reason.
If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk.
Artemis Property Services Ltd, registered in England and Wales, company number 16933084.